NavWorld is the only Garmin Approved Service Provider in South Africa. We offer sales, service, repairs and warranty replacements on all Garmin devices. We also have the full range of Garmin products and accessories available in all our stores.

Our walk-in service centres are located in Johannesburg, Pretoria, Cape Town and Durban. Click here to find us. To get hold of NavWorld support, please use the contact details below:

NavWorld Support
Email: support@navworld.co.za
Phone: 011 791 0204/5
Chat Support: Chat support available on all NavWorld website pages.

 

NavWorld Support Registration

By registering you’ll have access to NavWorld’s world-class service center and get the first look at new products and deals from NavWorld.

Support Registration

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Frequently Asked Questions

Battery

I have a fitness device and the battery is not holding charge.

The battery life quoted on the product specification sheets is typically a maximum number of hours achieved in a controlled environment. Ambient temperature, the number of wireless accessory connections, BT and WiFi as well as the number of active screens in training mode have an impact on the battery life. Should the battery of a product under warranty not at least hold charge for 80% of the time specified a NavWorld Technician will evaluate the product and advise accordingly. Batteries on Out-of-warranty products that doesn’t last will be evaluated and a replacement device will be offered at a fixed repair rate. NavWorld does replace batteries on certain Edge computer device. Please contact us for more information.
I have a nuvi Automotive device which switches off the moment I unplug it from my car charger

NavWorld offers battery replacements on a number of nuvi devices both old and new. Please contact NavWorld at support@navworld.co.za or chat to one of our consultants using the chat box at the bottom right-hand side of the screen.

Screens

I have a Garmin device with a cracked screen. Can I get it fixed?
A cracked screen automatically renders the device out of warranty. NavWorld perform screen replacements on certain automotive devices and subject to availability of stock. For all other devices a replacement device at a fixed repair rate is offered.

USB and Connectivity

My Garmin device does not connect to my computer or it goes into data connectivity mode when I plug it into my AC charger
The USB port is most likely faulty. USB ports are not fixed or replaced and a replacement device is offered at a fixed repair rate.
I cannot seem to connect my Garmin device to my Garmin Connect Mobile App on my phone.
Ensure that both the device software as well as the Garmin Connect Mobile App is on the latest version. Although you need to pair the mobile and Garmin device in the Mobile Phone Settings menu the connection has to be initiated through the Garmin Connect Mobile App. Open your Garmin Connect Mobile App, click <More> in the bottom right hand corner. Click on <Garmin Devices>, and follow the on screen prompts.

Mapping

I’ve had my Garmin device for some time and want to update the maps. How do I do that?

I have a:
Garmin unit preloaded with Garmap: The Garmap product has been discontinued in 2013 and no further updates are available. The latest Garmin devices comes preloaded with FREE lifetime maps which means that you will never pay for another update. Please note that service fees may apply depending on the nature of the update. Also look out for special offers or trade-in programs that are available at NavWorld from time to time.
Garmin City Navigator preloaded SD card: Preloaded SD cards cannot be updated. The convenience of being able to use the map in a number of devices comes with the limitation of not being able to update it. Contact your nearest NavWorld branch or order a new card in our Online Shop.
I have Tracks4Africa on my Garmin device: The Tracks4Africa upgrade program now runs in all the NavWorld branches where customers are able to obtain their free or discounted upgrade on a T4A map. Please refer to the T4A terms and conditions for more information and contact any of our branches for assistance.

Device with a preloaded City Navigator Southern Africa map: Depending on whether the device was sold with Lifetime Maps (LM or LMT) you are entitled to a free update to the latest version of the map. Units sold without Lifetime Maps requires a once-off LM purchase in order to activate the LM offering on the device. Please note that a service fee may apply for performing any map updates on devices.

Garmin Product Warranty

Garmin Product Warranty 

One-Year Consumer Limited Warranty

Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin; or (v) damage to a product that has been modified or altered without the written permission of Garmin, or (vi) damage to a product that has been connected to power and/or data cables that are not supplied by Garmin. In addition, Garmin reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. This product is intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Garmin makes no warranty as to the accuracy or completeness of map data in this product.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL GARMIN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES FOR ANY TRAFFIC FINES OR CITATIONS, WHETHER RESULTING FROM THE USE MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Garmin retains the exclusive right to repair or replace (with a new or newly overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

Online Auction Purchases: Products purchased through online auctions are not eligible for rebates or other special offers from Garmin warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin will not replace missing components from any package purchased through an online auction.

International Purchases: A separate warranty may be provided by international distributors for devices purchased outside the United States depending on the country. If applicable, this warranty is provided by the local in-country distributor and this distributor provides local service for your device. Distributor warranties are only valid in the area of intended distribution. Devices purchased in the United States or Canada must be returned to the Garmin service center in the United Kingdom, the United States, Canada, or Taiwan for service.

Marine Warranty Policy

Certain Garmin Marine products in certain areas have a longer warranty period and additional terms and conditions. Go to www8.garmin.com/support/pdf/marine_warranty.pdf for more details and to see if your product is covered under the Garmin Marine Warranty Policy.

NavWorld Terms and Conditions of Repair
Conditions of Repair

Terms and Conditions of Repair agreed between NavWorld (Pty) Ltd (hereafter referred to as “NavWorld”) and the Customer as set out in clause 1 (hereafter referred to as “the Customer”).

PLEASE TAKE NOTE THAT THIS DOCUMENT LIMITS NAVWORLD’S LIABILITY IN SOME INSTANCES.

PREAMBLE
W H E R E A S the Customer wishes to hand in his Device for repairs at NavWorld or through one of its Business Partners;
AND WHEREAS NavWorld is willing and able to provide repair services in respect of the Devices on the terms and conditions set out herein;
NOW THEREFORE THE PARTIES AGREE AS FOLLOWS:-
1 INTERPRETATION
1.1 Words importing the singular shall include a reference to the plural and vice versa;
1.2 Reference to a party in a document includes that party’s successors and permitted assigns;
1.3 When any number of days is prescribed in this agreement, same shall be reckoned exclusively of the first and inclusively of the last day, unless the last day falls on a Saturday, Sunday or Public Holiday, in which case, the last day shall be the next succeeding day which is not a Saturday, Sunday or Public Holiday;
1.4 “Device” means any electronic Fitness, Outdoor and Automotive device used for training, recreation or navigation purposes distributed and/or repaired by NavWorld from time to time and handed in for repairs by the Customer;
1.5 “Accessory” means any electronic apparatus used in conjunction with the Device and is authorised to be used as such by the manufacturer;
1.6 “Business Partner” means any natural person or legal entity specifically appointed by NavWorld to resell Devices in the geographic area that NavWorld is responsible for;
1.7 “Customer” means the natural person or legal entity that purchased the Device from NavWorld or any of its Business Partners;
1.8 “Day” means any day of the week, excluding Saturdays, Sundays and Public Holidays;
1.9 “Services” means repairs to Devices as set out in clause 4 hereof;
1.10 “Warranty” means the manufacturer’s warranty that the Device is of the quality represented and will be repaired free of charge if it is found to be defective within the warranty period, and the Statutory Warranty on Devices in terms of the Consumer Protection Act, Act 68 of 2008 as amended;
1.11 “In Warranty Device” means a Device which, in NavWorld’s sole discretion qualifies as a Device which is under warranty, and will be repaired free of charge;
1.12 “Out of Warranty Device” means a Device which NavWorld in its sole discretion has ascertained is no longer under warranty, and can be repaired at a quoted fee;
1.13 “Out of Support Device” means a Device which NavWorld no longer offers any Services on due to its age;
2 QUOTE & PAYMENT
2.1 NavWorld shall assess Out of Warranty Devices and provide the Customer with a written quote;
2.2 The Customer has to confirm acceptance of the quote by e-mail or fax and such an acceptance shall constitute acceptance of all the Term and Conditions as set out herein;
2.3 Where a Customer has nominated a Business Partner to accept the Device on behalf of NavWorld and forward it to NavWorld for Services, NavWorld will send the quote for Services to the nominated Business Partner for acceptance on behalf of the Customer. The Business Partner is responsible to obtain acceptance of the quote from the Customer before accepting the quote in writing to NavWorld. Such an acceptance by the Business Partner on behalf of the Customer is binding and NavWorld shall not be held liable for any costs incurred by the Business Partner or Customer as a result of it;
2.4 Quotes shall be valid and open for acceptance by the Customer for a period of 30 (thirty) days from date thereof, where after it shall lapse automatically and the Device sent back to the collection point for collection by the Customer, if any and/or the Customer be contacted to collect the Device;
2.5 From the date of written acceptance of the quote NavWorld will process the repair / replacement within 3 working days, stock permitting, or unless otherwise agreed with the Customer / Business Partner in writing.
2.6 Where a Business Partner’s Repair Policy to its Customers states a repair lead time that is less than the 30 (thirty) days allowed for the acceptance of the quote it is the responsibility of the Business Partner to ensure acceptance of the quote by the customer in a time that allows NavWorld to meet the repair lead time stated by the Business Partner’s Repair Policy. Where the Business Partner has not accepted the quote on behalf of the Customer in due time, NavWorld cannot be held liable for any cost incurred as a result of refunds to a Customer, express transportation requirements or any other actions to meet the requirements of the Business Partner’s Repair Policy whatsoever;
3 LIABILITY
3.1 Notwithstanding anything to the contrary herein contained or implied, NavWorld shall not be liable for any damage, death or injury of whatsoever nature and however caused and the Customer hereby indemnifies NavWorld for any loss, damage, injury or death suffered by him or any other third party, as a direct or indirect result of the rendering of the Services and/or taking any property into their custody either by the actions or omissions of its employees, members, agents or for any other reason whatsoever, whether consequential, foreseeable, negligently, recklessly or grossly negligently, to the maximum extent as this is legally permitted;
3.2 NavWorld shall specifically not be held liable for the loss or damage to any data or third party software. In the event that the delivery of the Devices or any item associated with it is delayed, hindered, prevented or interfered with due to any circumstance out of NavWorld’s control, or any other circumstances whatsoever, NavWorld shall not be liable for any loss or damage caused to the Customer, whether directly, indirectly or consequential, as a result of the delay;
4 SERVICES
4.1 NavWorld shall provide repairs to In Warranty Devices free of charge, subject thereto that such Devices have not been subjected to user damage such as negligent or improper use of the Device, which NavWorld shall determine in its sole discretion;
4.2 Out of Warranty Devices shall be repaired subject to a fee quoted and accepted as set out in clause 2 hereof;
4.3 No repairs to Out of Warranty Devices shall commence before receiving written confirmation of acceptance of the quote as set out in clause 2 hereof;
4.4 In the event that a Device is, in NavWorld’s sole discretion, not economically repairable, NavWorld shall return the Device to the Customer not repaired and there will be no charge.
4.5 NavWorld may, in its discretion offer the Customer a Fixed Repair Rate on a Replacement unit in the event that 4.4 is applicable, however this may not be possible due to certain units’ age and the fact that they may no longer be supported at all.
5 WARRANTY
5.1 The Devices carry a standard 12 (twelve) month warranty from date of purchase.
5.2 The warranty on certain marine and automotive Devices is longer and it is clearly indicated as such on purchase.
6 GUARANTEE
All repairs carry a 3 (three) month repair guarantee in respect of workmanship and materials.
7 RECOVERY OF DAMAGES AND COSTS
7.1 Should a Device be repaired (after acceptance of a quote, alternatively if repaired free of charge within the in-warranty period) and not collected within 6 (six) months from the date of notification to the Customer to the address provided for when booking in the device, that such Device may be collected, NavWorld reserves the right to sell such Device to defray its costs of handling and repairing the Device, at its sole discretion.
8 ACCESSORIES
8.1 Accessories sold with the Devices, which include the charger, pouch, USB sync cable and software normally included in the Device’s box, carries a 6 (six) month manufacturer’s warranty, subject thereto that such Devices have not been subjected to user damage such as negligent or improper use of the Device, which NavWorld shall determine in its sole discretion;
9 CANCELLATION
9.1 Should the Customer cancel the request for repairs after acceptance of a quote has been received, NavWorld shall determine at its sole discretion if it suffered damages due to such cancellation and the Customer shall be liable for any percentage of the initial accepted quote as NavWorld may decide to be reasonable in the circumstances and/or to the extent the work has already been performed;
10 PAYMENT
10.1 All amounts payable shall be payable in full in cash before/on collection of a Device;
10.2 Should a Device not be collected and/or paid for within 6 (six) months from date of NavWorld advising the Customer that the Device is ready for collection, clause 7.1 above shall be applicable;
11 NON-VARIATION
11.1 This agreement constitutes the whole of the agreement between the parties relating to the subject matter hereof, notwithstanding any acceptance, order or other documentation or discussion to the contrary;
11.2 No amendment or consensual cancellation of this agreement or any term of this agreement, including this clause, or of any agreement, bill of exchange or other document issued or executed pursuant to or in terms of this contract, shall be binding unless recorded in a written document signed by a duly authorised representative from both parties;
12 DOMICILIUM AND NOTICES
For the purpose of this agreement, including the giving of notices in terms hereof and the serving of legal process, the Customer chooses its domicilium citandi et executandi (“domicilium”) as set out above.
13 VARIATION AND CANCELLATION
No agreement varying, adding to, deleting from or cancelling this agreement, and no waiver whether specifically, implicitly or by conduct of any right to enforce any term of this agreement, including this clause, shall be effective unless reduced to writing and signed by or on behalf of the parties.
14 INDULGENCES
No indulgence granted by a party shall constitute a waiver of any of that party’s rights under this agreement;
15 ENTIRE AGREEMENT
This agreement constitutes the entire agreement concluded between the parties and no prior representation has been made to the Customer, further no variation, modification or addition hereto shall be of any force and effect unless reduced to writing and signed by the parties.
16 SEVERABLITY
In the event of the invalidity of any part or portion of this agreement for any reason whatsoever, such invalidity shall not affect the validity or enforceability of any other part or provision of this agreement and such invalid part or portion shall be deemed to have been struck out of the agreement.
17 BREACH
17.1 If the Customer breaches any material term of this contract and fails to remedy such breach within 7(Seven) days after the receipt of a written notice from the other party;
17.1.1 NavWorld may claim immediate performance of all the defaulting party’s obligations in terms hereof;
18 JURISDICTION
In terms of Section 45 of the Magistrate’s Court Act 1944, as amended, the parties hereby consent to the Jurisdiction of the Magistrate’s Court having jurisdiction in terms of Section 28 of the said Act, in respect of any action which may be instituted by one party against another in terms of this agreement.