Privacy Policy
Last updated: June 25, 2021
Your privacy is important to NavWorld. This Privacy Policy was developed to provide you with information on how we process your personal data when you create an account with NavWorld, make a purchase in one of our stores, or visit navworld.co.za.
Categories of Personal Data Processed by NavWorld
“Personal data” is information relating to an identified or identifiable natural person.
Personal data that is processed when you create a NavWorld account:
When you create a NavWorld account, we ask you to provide your email address and name. You can choose to provide only your first name or a nickname instead of your full name if you wish.
- NavWorld processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on NavWorld’s legitimate interest in protecting the security of your account.
- NavWorld also processes your email address for the purpose of sending you important information about your products, apps or account, such as important safety information or material changes to this Privacy Policy. The legal ground for processing your email address and name for these purposes is NavWorld’s legitimate interest in providing you important safety or other information about products, apps or account or material changes to this Privacy Policy.
- If you provide your opt-in consent to receiving marketing information from NavWorld, we will also process your email address for the purpose of sending you marketing information about products and specials. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your NavWorld account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from NavWorld are based on the preferences you provide in your NavWorld account, the locale indicated by your Internet Protocol (IP) address and the types of devices that you have purchased. The legal ground for processing this data for this purpose is NavWorld’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.
Personal data that is processed when you communicate with NavWorld:
When you interact with our customer service representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, and email address.
We use this information to provide you with customer and product support, to monitor the quality and types of customer and product support we provide to our customers and to facilitate returns or exchanges. The legal ground for processing this information for these purposes is NavWorld’s legitimate interests in providing quality product support.
Personal data that is processed when you purchase a product or service on the NavWorld website
If you purchase a product on the NavWorld website, we will then collect your name, address, email address, and telephone number. We do not view or store your payment card information. Third party payment processors are used. These payment processors include PayGate and WalletDoc. We recommend that you carefully review the Privacy Policies for these services.
We collect your name, mailing address and telephone number so we can process your order and fulfill your purchase. The legal ground for processing your name, mailing address and telephone number for these purposes is performance of a contract. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting NavWorld and our customers from attempts to engage in fraudulent transactions.
Personal data that is processed when you purchase a product in a NavWorld store:
We may collect your name, address, telephone number, other contact information, or purchase details, such as invoice number or products purchased, to generate an invoice in our systems for tax reporting purposes or upon your request.
The legal ground for processing your information for generation of an invoice for tax reporting purposes is fulfillment of a legal obligation. The legal ground for processing your information for generation of an invoice at your request is performance of a contract
Categories of Recipients of Personal Data
Other service providers:
NavWorld uses cloud services from third parties such as MailChimp to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. NavWorld uses this data to analyse the level of engagement with its emails. NavWorld uses third-party service providers to ship purchased products to customers and to help us better understand usage of the NavWorld website.
Other disclosures:
We may disclose personal data about you to others:
(a) if we have your valid consent to do so;
(b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation;
(c) to enforce any of our terms and conditions or policies; or
(d) as necessary to pursue available legal remedies or defend legal claims.
We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of NavWorld’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.
Cookies and Similar Technologies
More information about NavWorld’s use of cookies and similar technologies on our websites can be found in our Cookie Policy.
Websites:
To help analyse how you and other visitors navigate the NavWorld website, and compile aggregate statistics about site usage, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), products you’ve purchased, page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analysing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.
Here are examples of third-party providers of analytics and similar services we currently use:
Analytics Services:
Google:
Google Analytics is used to track statistics and user demographics, interests and behavior on websites and in apps. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimisation. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
Hotjar:
This site uses Hotjar web analytics. Hotjar helps us measure and evaluate site usage behavior, such as mouse clicks, mouse movements, keystrokes (excluding personally identifiable information), scrolling activity, and pages visited and actions taken on the site. For more information, see the Hotjar privacy policy. You can opt-out of having Hotjar track your site usage behavior.
Tag Management:
NavWorld uses Google Tag Manager to help manage the various analytics services and cookie and pixel tag technologies NavWorld uses to measure website usage. To provide such services, Google receive basic server log information from users of NavWorld’s website (e.g., IP address, browser and operating system information).
Social Networks:
Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to social media, such as Facebook to find friends to add as connections or to "Like" a page) on the NavWorld website, may use cookies or other methods to gather information regarding your use of our websites. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).
Children:
We request individuals under the age of 16 to not provide personal data to NavWorld. If we learn that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.
Privacy Policy Updates:
We may update this Privacy Policy from time to time as we add new products, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.
Retention of Personal Data:
We will retain your personal data as long as your NavWorld account is considered to be active.
