Smart Metering

Stop wasting money on manual onsite meter reading and data processing. Thanks to Vox’s smart metering solution, you can now monitor and optimise your infrastructure in real-time so you can detect leaks, automate billing, and remotely activate and deactivate services.

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Product overview

Stop wasting money on manual onsite meter reading and data processing. Thanks to Vox’s smart metering solution, you can now monitor and optimise your infrastructure in real-time so you can detect leaks, automate billing, and remotely activate and deactivate services.

  • Smart metering allows you to keep track of how much energy you’re using and collect data to report on usage – at your home and business
  • Measure usage of certain utilities and other consumable resources like water, electricity and gas
  • Record a variety of data points on consumption, including when a resource is being used, how much is being used and where it’s being directed.

Vox Smart Metering does away with manual on-site meter reading requirements and proactively identifies operational anomalies that may become expensive repair or replacement incidents unless addressed in time – i.e. geyser malfunctions. The collection of key data such as usage, peak utilisation outages and service delivery quality provides invaluable insight into tenant requirements.

Vox Smart Metering has alert delivery mechanisms and customisation for specific feature requirements and is compatible with a multitude of device types for water, electricity and gas and makes use of a unified web interface to allow for real time system management and reporting.

Don’t spend more time and money for manual onsite meter reading and data processing. Once switched on, meters can transmit data immediately without any pairing or configuration for years without a new battery. It’s now possible to monitor and optimize your infrastructure in real time so you can detect leaks, automate billing, and remotely activate and deactivate services.

How It Works


  • A smart metering digital electricity and water meter that
    records when, and how much, electricity and/or water
  • Deducts the amount consumed, from a balance loaded
    by the customer.
  • Smart prepayment split metering solution is made up
    of the meter and the Customer Interface Unit (CIU).
  • The meter and CIU communicate with each other remotely
    enabling the CIU to display exactly what your electricity
    and/or water credit balance is.
  • The smart meter allows you to view near real-time
    electricity and/or water usage over time and helps you
    manage your consumption.
  • Smart prepaid meters are capable of two-way
    communication between the meter and Vox.
    This enables Vox to read information off the meter,
    detect power outages and meter tampering and to send
    information to the meter such as programming updates.
  • On Prepaid meters, automated instructions are also sent
    to the meter to interrupt the power and water supply
    when your prepaid account balance reaches zero, and to
    reconnect supply once you have loaded credit.


Cost Saving

Customers will be able to monitor and have control over their consumption and use their electricity and water more efficiently and sparingly

Improved customer service

Queries relating to electricity and/or water billing will be eliminated and real-time outage detection will enable Vox to respond faster to faults in the field

Reduced Theft and Fraud

As smart meters have anti-tampering technology and tamper alarms which are linked to the Vox system to report malfunctions and detect meter bypassing

Proactive Customer Notification

For Prepaid Meters, SMS and email reminders to notify customers when they are running out of credit and need to top up will be sent

Other benefits include

Improved safety, reliable and stable electricity and water supply, less power outages and load shedding events, Effortless Water manage water usage effectively and Electricity Metering


What is Smart Metering?

Smart metering is an intelligent metering solution that provides data collection between the meter and the Vox billing and management system. Using industry standard protocols, it allows secure and reliable communication to optimise and support monitoring and usage.

Which smart meters are supported by Vox?

Vox supports convensional, smart and prepaid meters from various manufacturers including Kent, Sensus and Hexing.

I have a municipal water meter. Can I replace this meter with a Vox Smart Water Meter?

In most instances, Vox is not allowed to add a pulse sensor to a municipal meter and as such needs to fit a WMD (Water Management Device) on the far side of the municipal meter. The WMD is a remote communicating electronic water control valve. It is Standard Transfer Specificaton (STS) Associaton approved Automated Meter Reading (AMR) device.

What type of prepaid meters does Vox support?

Vox supports single, three phase and commercial prepaid meters.

Does Vox support prepaid voucher purchases for prepaid meters?

Credit tokens can be purchased by all major retailers including banking and an internet prepayment portal

Enquire Now

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